How Your Money
Stays Protected
Understand exactly how LTCART keeps your payments safe from start to finish. No hidden processes, no surprises—just complete transparency.
From Payment to Payout in 5 Steps
Every transaction follows this secure process. Your money never goes directly to the seller until you're satisfied.
Agreement
Buyer and seller agree on the item, price, and terms before any money changes hands.
Secure Payment
Buyer pays through LTCART's secure checkout. Funds are captured via Stripe and held safely.
Funds Held
Money is held securely by LTCART. The seller can't access the funds until delivery is confirmed.
Delivery
Seller ships the item or delivers the service. The buyer receives and has time to inspect it.
Approval & Payout
Buyer confirms satisfaction, funds are released to the seller's bank within 1-3 business days.
Fair Fees, Split Equally
Our platform fee is always split 50/50 between buyer and seller. We absorb the payment processing costs so you always know exactly what you'll pay and receive.
Buyer Pays
$12.50
Seller Pays
$12.50
Here's what actually happens when you pay. We use Stripe for secure payment processing:
Note: LTCART absorbs the Stripe processing fee (~$15) from the $25 platform fee. You always pay and receive exactly what's shown — no surprises.
Why We Split Fees
Fair for Everyone
Both buyer and seller share the cost equally — no one bears the full burden.
No Hidden Costs
Processing fees are never passed to you. What you see is what you pay or receive.
Protection Included
Escrow, dispute resolution, and secure processing — all covered by the fee.
Getting Your Money Back
If something goes wrong, we've got your back. Refunds are processed automatically through Stripe and returned to your original payment method.
Item Never Delivered
If the seller doesn't ship the item within the agreed timeframe, you get a full refund.
Not As Described
If the item is significantly different from what was advertised, you're covered.
Dispute Won
If you file a dispute and our team rules in your favor, you get your money back.
What's Not Refundable
When a refund is issued, you get back the item price only. The following fees are non-refundable:
- LTCART buyer fee (2.5%)
- Stripe processing fee (2.9% + $0.30)
Example: If you paid $527.30 for a $500 item, you'll get back $500 on refund.
Refund Initiated
Immediately after approval or dispute resolution
Processing
Stripe processes the refund (1-2 business days)
Money Returned
Appears on your statement (5-10 business days total)
Note: Refund timing depends on your bank. Some banks are faster than others.
Getting Paid as a Seller
Once your buyer confirms they're happy, funds are automatically released to your connected bank account. No manual requests needed.
Automatic Release
Funds release instantly when the buyer approves.
1-3 Business Days
Money typically arrives in your bank within 1-3 business days.
Direct to Your Bank
Payouts go directly to your linked bank account via Stripe.
First Payout? Expect a Short Wait
Your first payout has a mandatory 7-14 day waiting period. This is a standard Stripe security measure that applies to all new sellers and cannot be waived.
- After the first payout, future payouts arrive in 1-3 business days
- Check your Stripe Dashboard for your estimated payout schedule
- Weekends and holidays may add extra processing time
When Things Go Wrong
Sometimes transactions don't go as planned. Our fair dispute process ensures both parties are heard.
1. File a Dispute
Either party can raise a dispute if there's a problem. Describe the issue and provide evidence.
2. Review Process
Our team reviews all evidence from both sides. We may ask for additional information.
3. Resolution
A fair decision is made and funds are distributed accordingly. Both parties are notified.
Possible Outcomes
Buyer Wins
Full refund to buyer
Seller Wins
Full payout to seller
Split Decision
Both parties share funds
Ready to Make a Secure Transaction?
Now that you understand how your money is protected, start your first secure transaction with confidence.