Fair Dispute Resolution

When disagreements arise, our trained team provides impartial mediation to find fair solutions for everyone.

Our Resolution Process

We follow a fair, transparent, and efficient process to resolve any transaction disputes.

Either party can file a dispute within the agreed timeframe. Include details, evidence, and documentation to support your case.

Our team reviews all evidence from both parties. We examine transaction details, communications, and documentation to understand both sides.

Both parties can provide additional evidence and comments. We ensure each side has the opportunity to present their full case.

Based on the agreement, evidence, and LTCART policies, we make a fair and binding decision. We notify both parties of the outcome.

Following our decision, funds are released accordingly. We provide a detailed explanation of the resolution to both parties.

We're committed to fair, impartial, and efficient dispute resolution for all parties.

Our team is trained to remain neutral and fair. We base our decision on facts and the agreed transaction terms, not bias.

Decisions are made based on documentation, communication, and evidence from both parties.

We aim to resolve disputes within 5-7 business days. Most simple disputes are resolved even faster.

Both buyer and seller have an equal opportunity to present their case and provide evidence.

We explain our reasoning clearly in writing. You'll understand exactly why we reached our decision.

Decisions follow our clear, published policies. There are no surprises or arbitrary rulings.

The best disputes are the ones that never happen. Here's how we help prevent issues:

Clear Terms: Transaction terms are agreed upon upfront in writing.

Tracking: Both parties can track the entire transaction from start to finish.

Communication: Our platform keeps buyer and seller in direct contact.

Inspection Periods: Buyers have time to verify items before approving release.

Verification: Seller identity and payment method verification reduce fraud.

Contact our support team. We're here to answer any questions about our dispute resolution process.